Look for the who behind the where

The who behind the where: El Albergue

Here’s a small hotel in Ollantaytanbo, Peru where the people were as nice as the rooms

Want to make planning a trip easier?

Sometimes I am most lost on a trip before I ever leave.

Whenever I start planning to visit a new place, particularly a new country, I go through a three-step progression.

  • First, I get excited by the possibilities of what I think might await me there.
  • Second, I get informed through guidebooks, friends and websites about what actually awaits me there.
  • Third, I get overwhelmed by the first two.

The result? I end up playing possum with the details. Sure, I’ll book my flight and make any other reservations that require advance notice. But after that, I sometimes do nothing until the looming departure date requires action.

But lately, I’ve rediscovered a new approach or rather, a more intentional utilization of an old approach: Let someone else take care of things for you.

No, I’m not talking about a travel agent, though good ones can be invaluable (which may explain why there’s a surprising growth in that field). Nor am I suggesting you pass on the planning responsibilities to another member of your traveling party, though sharing the task can be rewarding on a number of levels.

Instead, I’m recommending you find a local resource. Someone in-country who knows what’s hot, what’s not and what’s just off the beaten path but not so far off that you’ll never find your way back.

Sounds great, right? But how do you find such a person?

Find the who behind the where

Ironically, they out there just waiting for you. I’m referring to the friendly owner, manager or employee of a hotel, B&B or apartment where you plan to stay. Unlike tour companies or guides who may have vested interests in you booking other travel services, most small hotels or B&B’s are busy enough with managing their own properties. Their entire focus is on making their guests happy.

As a result, if you find the right who behind the where, the person behind the place, they can be a wealth of valuable information.

I uncover the helpful ones by emailing various places where I’m considering staying. I ask a few questions about their place. See how they respond, how friendly they are and how good their English is. I also look for how responsive they are: Do my questions seem like a hassle to them or do their responses indicate an enthusiasm and genuine desire to help?

The who behind the where can make all the difference

It’s been a revelation for us to find truly helpful owners of small hotels from Scotland to Peru to Belgium who go out of their way to answer questions not just about their hotel or B&B but to ensure we have a great overall experience in their country. Many have connections with other hotel owners across the country (like the secret concierge society in The Grand Budapest Hotel). Thus, they can recommend from firsthand experience other places to stay, which routes to take, the best time to visit certain places, as well as hidden sights to see and local restaurants to consider.

Sure, you risk not knowing if their place is any good since you haven’t yet been there, but usually you can determine enough from online reviews to figure that out. And even if it isn’t (which has never been our experience — the most helpful hosts tend to run the best properties) you still win by gaining all their insights before you even arrive.

So try it. Next time you’re planning a trip, pursue the who behind the where. Start with a search for a more personal accommodation in one city or area on your itinerary. Large chain hotels won’t work for this nor will locations where language is too much of a barrier (though never underestimate the power of using Google Translate in your emails!). But hunt around. Focus on finding not only a great place to stay but a great host. And then listen to what they have to tell you.

You may end up making a new friend and having not only one of the best vacations, but one of the easiest to plan.